Senci Rare Seeds Area  

🌱 Our Commitment to Customers

At Senci Rare Seeds Area, we take great care when selecting, preparing and packing seeds, plants and other products for shipment.

We want every customer to receive their order safely and in good condition. If there is a problem with your order, please contact us as soon as possible so we can review the situation and assist you.

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📦 Please Check Your Order on Arrival

We recommend checking your package and its contents as soon as you receive it.

If you notice:

• Damaged items

• Missing items

• Incorrect items

• A package that has not arrived

• Significant damage caused during transportation

please contact us within 7 days of delivery or, in the case of non-delivery, as soon as the expected delivery period has passed.

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📸 Information Required for a Claim

To help us investigate your claim quickly, please provide:

• Your order number

• Your name

• Photographs of the package and products, where applicable

• Photographs showing any damage

• Tracking information, if available

• A short description of the problem

Providing clear photographs helps us verify the issue and determine the most appropriate solution.

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🔄 Reshipment

Where an order is confirmed to have been lost or damaged during normal transportation, we may offer a replacement or reshipment after reviewing the circumstances.

Reshipment arrangements may vary depending on the product, destination and circumstances of the original shipment.

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💰 Refunds

We do not offer an automatic money-back guarantee on all products.

If a refund is considered appropriate after reviewing a verified issue, the refund amount and method will be discussed with the customer.

Refunds may not be available for products that have been opened, used, planted or otherwise altered after delivery.

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🌱 Seeds and Germination

Seeds are living biological products and germination results can vary.

Germination depends on many factors, including:

• Seed species

• Seed freshness

• Storage conditions

• Temperature

• Moisture

• Growing medium

• Planting depth

• Light conditions

• Germination technique

• Growing environment

For this reason, we do not guarantee a specific germination percentage.

Failure to germinate by itself does not automatically qualify an order for a refund or replacement.

We recommend following the germination information provided with the product and contacting us if you need additional growing guidance.

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🚫 Returns of Used Seeds

For product quality and handling reasons, we generally do not accept returns of seeds that have been:

• Opened

• Planted

• Used

• Stored improperly

• Mixed with other seeds

• Damaged after delivery

 

❌ Incorrect Orders

If you receive an item different from what you ordered, please contact us within 7 days with photographs and your order details.

After verification, we will work with you to determine the appropriate solution.

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⏳ Order Cancellation

If you need to cancel or change an order, contact us as soon as possible after placing the order.

Because orders may be processed quickly, cancellation or modification may not be possible after an order has been dispatched.

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📩 How to Contact Us

For return, replacement or refund requests, please contact us through our website or email:

sencigreen@gmail.com

Please include your order number in your message.

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❤️ Our Goal

Our goal is to provide high-quality seeds and plants, careful packaging and helpful customer service. If something goes wrong with your order, please contact us and give us the opportunity to assist you.